This post is a follow up to Why you shouldn’t get broadband with oneTel which I wrote earlier this week.

I was contacted back by oneTel today who have taken a whole 48 hours to come to the conclusion that yes they haven’t activated broadband at my parents house like they were meant to. They were supposed to be taking 48 hours to investigate why it hadn’t been activated weeks ago, however when I asked what the problem was all they would tell me was that there was a “technical difficulty”. When I asked what the “technical difficulty” was they stuck me on hold. When released from hold they informed me that they had checked and the difficulty they had encountered was most definitely technical in nature, and that I’d be delighted to hear that my broadband would be active by the 29th of December. I don’t think I was quite as delighted as they expected.

After explaining to the call-centre chump exactly how bad I felt the customer service I had received was he offered me the hefty compensation sum of £11.20. I informed him that this was unacceptable and that I was contemplating leaving oneTel, at this point I was put on hold.. again. Now it seems that when you threaten to leave oneTel you get forwarded from a normal customer services advisor (based in Indian) to a “senior” customer services advisor based in the UK. The senior advisor offered me a deal where my phone/broadband bundle will cost £16.99 per month instead of £24.99. Not a bad deal but quite sneaky as it requires me to keep my account with oneTel to actually get a good amount of compensation/saving. The customer services advisor guaranteed me that this deal would last “forever”, I have asked for it in writing so I can find out exactly how long oneTel consider forever to be.

For anyone interested I have discovered that the oneTel hold-song is Something in the Air written by Thunderclap Newman. Lyrics can be found here.

Pete Graham xXx

After almost 6 months away from the Ironbridge area and whats changed, well not a huge deal (not that thats a bad thing). The big news on the Ironbridge front is Central Cafe which used to be a greasy spoon is now a Pizza and Kebab shop. I have yet to sample the culinary delights of the new Central Cafe since it shuts at 11pm due to some strange Ironbridge local by-law. However I have promised my good friend Elliott Russell that as a special Christmas treat I will take him there and buy him any Pizza and any can of sprite he desires!

Rolf Leavesly the Mayor of Ironbridge is famous for going “all-out” for Christmas. Once again he has bettered his efforts of the previous Christmas this year he’s gone “all-out” to Australia! However before he left he put a ransom on the Maylord’s head. A reward of the Maylords weight in Gold will be given to the first person to catch the man-beast dead or alive. This all started when the Maylord made derogatory remarks about the Bridge/Town earlier this month. The Maylord has been mysteriously missing since he had the “day from hell” last Friday.

Not much seems to have changed in the Telford area, Telford Town Centre is still a chav-infested shit-hole redeemed only by the spectacular Telford Time Machine attraction. Also the largest Tesco in the World has been built in Wellington. The shop is truly colossal, it is closer in size to a small city rather than a large supermarket. I think it may even be bigger than the giant Argos you pass on the way to Nottingham.

Pete Graham xXx